In brief
A Minnesota hotel part of the Hilton chain has publicly apologized after refusing accommodations to federal immigration agents, stating the action was inconsistent with their policies. The hotel management, under the brand Everpeak Hospitality, is now taking steps to ensure proper accommodations are made and to affirm their commitment to welcoming individuals and agencies without discrimination.
A Minnesota hotel, part of the global Hilton chain, has apologized after it refused accommodations to federal immigration agents this month, citing a violation of its own policies. The Department of Homeland Security criticized the hotel for allegedly engaging in a coordinated refusal of service to agents involved in immigration enforcement.
The Hampton Inn Lakeville stated that the actions taken by its staff did not reflect their core values. Following the controversy, both Hilton and the hotel's local management issued statements of regret, emphasizing that they are committed to welcoming all guests.
The DHS shared screenshots from a Hilton email indicating that immigration agents were denied reservations at the hotel, leading to their conclusion that Hilton had effectively canceled the agents’ bookings without justification. Hilton responded, stating they did not intend to impede law enforcement efforts and were addressing the situation with the hotel staff.
Everpeak Hospitality, the operational group managing the hotel, reiterated their position on inclusivity, emphasizing that they do not discriminate against any group or agency. They have reached out to the affected guests and are ensuring accommodations are made properly.
In direct communication with the hotel management, DHS has confirmed steps are being taken to rectify the situation. The hotel expressed firm adherence to offering a welcoming experience for all guests, reaffirming that such cancellations are inconsistent with their policies.
