Disney Faces Federal Lawsuit Over Disability Access Program Changes

Mon Dec 08 2025 17:48:48 GMT+0200 (Eastern European Standard Time)

Disney's revised Disability Access Service program has come under fire in a federal lawsuit, with claims that the new restrictions limit access to disabled guests needing accommodations at their theme parks.

A federal lawsuit has been filed against Disney, alleging that recent changes to its Disability Access Service program impose unreasonable restrictions on qualifying disabled individuals. Critics argue that the new criteria unjustly narrow the pool of eligible guests who require accommodations due to various disabilities, including developmental disorders. Disney maintains that the adjustments were necessary to curb abuses of the system and aligns with federal disability laws.

Orlando, Fla. — Changes that Disney made to its Disability Access Service (DAS) permitting qualifying disabled visitors to skip long lines at its theme parks in California and Florida have sparked a federal lawsuit and a shareholder proposal for broader eligibility. Advocates contend that these alterations are excessively restrictive.

The controversy surrounding the eligibility criteria for the DAS program marks Disney's ongoing struggle to balance the comfort of disabled guests and address concerns over past misuse of the program. Shannon Bonadurer, who was denied access despite her medical condition, voiced her discontent: “This isn’t right. This isn’t what Walt and Roy would have wanted.”

Disney asserts its commitment to ensuring a positive experience for all visitors, especially those requiring assistance. The DAS program, introduced in 2013, replaced previous systems that allowed individuals to skip lines for a fee, leading to misuse by so-called 'tour guides.'

Understanding the Disability Access Service

The DAS scheme allows eligible guests and their immediate families to schedule ride reservations online and enter expedited lines. Previously, access to the program expanded significantly, with applicants rising from approximately 5% to 20% of guests. In response, Disney has implemented stricter criteria limiting eligibility mainly to individuals with specific developmental disabilities.

Part of the new process requires potential candidates to undergo a video interview with Disney personnel and a contract medical professional. This has raised concerns among some individuals with disabilities about being categorized as 'disabled enough' to qualify for the program, impacting many who have authentic needs.

With the change, Disney maintains that the ADA does not demand equal treatment for varying disabilities. Alternatives are promised for those not eligible for the DAS program.

Future Implications

A proposal from DAS Defenders, an advocacy group, has called for an independent review of Disney's disability policies and public release of the findings. Disney's legal team indicated intentions to block this proposal, attributing falling attendance to external factors rather than the changes in access offerings.

The evolution of the DAS program and the legal battles surrounding it reflect broader conversations about accessibility and discrimination within popular entertainment venues, emphasizing the need for continued advocacy and dialogue on these critical issues.